Distance Working in an Operational Environment

dhl"The process approach of Move!, was also adopted for another project I have been involved in. A year ago we merged the customs departments of Belgium and The Netherlands in one new custom department in Antwerp.

Instead of trading small buildings for a new big one, and have our employees hours in massive traffic jams, we opted for a new workplace organization that allowed people to work 4 days out of 5 from home.

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Process Consulting in the follow-up of Employee Satisfaction Survey

dhl"I met Clement now more than two years ago in the Flemish Learning & Development Network (VOV). I like the way he approaches organization issues : down-to-earth, focusing on business results and sustainable change through involvement and process support.

In our first project together, he helped us look at how to act upon the yearly Employee Survey. We were used to study the results with the executive team, decide on some actions and have management to implement them. Very little involvement of workers. Clement helped us see that workers actually are very well positioned to understand the issues on the floor and to come up with workable solutions.

Although convinced that that was the way to go, it still was a tremendous challenge, not in the least for our workers. But the fact that Clement came with a scenario that was worked out well and that was discussed at length with us, made me confident that this was actually going to work. And it did, but not without ‘struggle’. We worked with a little group of volunteers, not only to come up with ‘improvement ideas’ but also to involve the whole shop floor and get buy-in for those improvements.

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People make Projects Work

indaverlogo2Ann :Indaver is operating smart waste management systems and complex processing facilities in Belgium, Holland, Ireland, UK, Germany, Italy, Portugal. In view of our further growth and resource management, we were looking at making our Project Approach more transparent and successful. A general Project framework was further elaborated based upon our own experience. Soon we understood that writing a procedure is one thing, getting it to produce real business results is a second. Clement was a key player in making us understand that and helping us develop new attitudes and integrate good practices throughout the organization.

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